After the order is successfully paid, you can check the status of your order in your account order details.
You can cancel your order within 1 hour of placing it. After 1 hour, our order will enter the packing process. Once packed, the order cannot be canceled. Please understand our work.
Our service hours are Monday-Friday from 9:00 a.m.-6:00 p.m. (CST).
Return orders submitted after 6:00 PM will be prioritized for processing on the next business day, and orders submitted after 6:00 PM on Friday will be processed on the following Monday.
Return orders will not be processed at weekends.
Return orders are processed within 1-3 business days
If a return order takes longer than 3 business days to process, please contact us at [email protected] and we will resolve the issue for you as soon as possible.
Returnable within 7 natural days
Our website supports returns and exchanges within 7 natural days without reason.
If you receive the product more than 7 natural days, we will not be able to offer you a return or exchange.
Return and exchange criteria
Returns need to be made within 7 natural days after you sign for the pet bowl.
Returns must ensure that the pet bowl is new and undamaged.
Request a Return
If you need to return an item and meet the return criteria, you can find the order you need to return in the order details page, submit a return application and we will pass the return application for you as soon as possible.
Return and Refund
If you have decided to return the product, you can follow the following process:
1. Pack the pet bowl: Please pack the pet bowl in its original packaging, including the accessories and freebies received.
2. Send it yourself: Send the pet bowl to 1426 Pinson St, Birmingham, Alabama, 35217. After sending, please send us the logistics information and courier number by email [email protected], so that we can check and refund you as soon as we receive it.
3. Return shipping: If you choose to return your pet bowl because of quality or shipping problems (such as wear and tear of the received pet bowl), the shipping cost will be borne by Accessoryforpets.com.
If the return is due to the customer’s personal dislike of the pet bowl received (color or style), wrong shot, etc., the postage will be borne by the customer.
4. Refund Processing: Once the returned pet bowls arrive at Accessoryforpets.com’s warehouse and pass inspection, the refund process will begin.
Refund amount will be refunded to your payment account within 1-2 business days, please wait patiently.